Return to Help Index
|What payment methods do you accept?|
|We accept American Express, Discover, Mastercard, Visa and PayPal.|
|Can I place an order over the telephone?|
|Yes! Please call us at 866-660-6565 and we will take your order over the telephone.
Feel free to place items in your shopping cart and call when you are ready to checkout. Our customer service team will be able to view your active shopping cart.
|Why don't you charge sales tax?|
|We are not required to collect sales tax on shipments outside of New York State.
For orders shipped to addresses in New York State, there is no sales tax on clothing and shoes under $110. All of our clothing and shoes qualify for this sales tax exemption.
|Do I need to create an account when I order?|
|No! Its your choice. You can checkout without creating an account at our childrens store.
We do recommend opening an account, so you do not have to reenter shipping information.
|Is my personal information secure? How do you make sure?|
|Yes. tentalltrees.com has partnered with the leading experts in online security.
Verisign SSL encryption technology protects private information that passes between your computer, our website, and our bank.
McAfee tests our website daily to make sure it is secure from hackers, phony links, phishing and other online risks. Click here to verify our site is is McAfee SECURE.
|My order is a gift. Do you have gift wrapping?|
|Yes! During checkout, you will be asked if your order is a gift, and whether you want to include a message. Gifts items are removed from their bags and wrapped in tissue paper.
There is no charge for gift wrapping.
|When will you charge my credit card?|
|We charge your credit card when you submit your order. Depending on your card type and card-issuing bank, the charge will appear on on your credit card within 1-2 business days.|